Shipping policy
Thank you for shopping with Oliver Lee.
Each item is made to order with care to ensure premium quality and reduce unnecessary waste.
Processing Time
Orders are typically processed within 2–5 business days before shipping.
During busy periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
- United Kingdom: 2–5 business days after dispatch
- Europe: 5–10 business days
- United States & Canada: 5–10 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 7–20 business days
Delivery times are estimates and may vary depending on customs, local postal services, and seasonal demand.
Shipping Costs
We are pleased to offer Free Shipping on all eligible products available through our store.
There are no additional shipping charges at checkout for these items.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).
Delays
While we strive to deliver every order promptly, occasional delays caused by couriers, customs, weather conditions, or peak holiday seasons are outside our control.
Incorrect Address
Please ensure your shipping address is accurate before placing your order.
We cannot guarantee replacement or refunds for orders delivered to an incorrect address provided during checkout.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so we can work with our fulfilment partner to resolve the issue as quickly as possible.